FAQs
At SANCHA THE BRAND, we have a size guide available here to serve as a general guideline to help you find your perfect fit. You can find this size guide on our website. However, if you have questions about a specific style measurement or need further assistance in finding the perfect size, please don't hesitate to contact us at hello@sanchathebrand.com. Our team will be more than happy to help you with any sizing inquiries to ensure that you have the best possible shopping experience with us.
Not yet - we currently only sell sets (top and bottom) of the same model. However, we are continuously exploring ways to better meet our customers' needs and hope to offer more customization options in the future. Stay tuned for updates!
At SANCHA THE BRAND, we believe in providing our customers with high-quality, stylish activewear that is both comfortable and functional. While we currently only offer sets with matching tops and bottoms, we are constantly striving to improve our products and services. We understand the importance of providing customization options, and we are working to expand our offerings to better meet the diverse needs of our customers. We appreciate your support and patience as we work towards offering more flexibility in our product options. Keep an eye on our website and social media channels for any updates on this matter. Thank you for being a part of the SANCHA THE BRAND community!
Open the product page you wish to buy from.
Select your size (we advise you to check our Size Guide here). If you cannot select a size, this means that it is sold out.
Click on “add to cart” and the product you chose will be added to your cart. You can continue shopping or go to your cart to complete your purchase. Once you have selected all the articles you want to buy, check out your shopping cart on the upper right corner of your screen. Note: the products could sell out while you keep shopping, so do not take too long!
Fill out all the boxes and proceed to check out. You do not need to be registered, but if you choose to do so, it will make it easier on your next purchases.
Further information about prices and shipping is available in the SHIPPING section of our website here.
After the payment is completed, a confirmation email will be sent to the email address which you placed the order with.
When your order leaves our store, we will send you an email with the shipping confirmation and tracking number that will allow you to track your order.
If you require further assistance, please contact us at hello@sanchathebrand.com.
Yes, SANCHA THE BRAND offers worldwide shipping to ensure that customers around the globe can enjoy our high-quality products. Whether you're located in the Europe, United States, Asia, Australia, or any other part of the world, we are committed to delivering our items to your doorstep. Our international shipping service is reliable, efficient, and convenient, allowing customers from diverse locations to access our stylish and unique offerings. With SANCHA THE BRAND, you can trust that your order will be carefully packaged and shipped to you no matter where you are located!
At SANCHA THE BRAND, we ship worldwide. To estimate the delivery time for your order, please allow 2 business days for your order to be processed, in addition to the time indicated by your country and shipping method. Orders are processed and delivered Monday to Friday, excluding holidays.
Portugal (Mainland)
2 Day Domestic Shipping
Portugal (Islands)
5-10 Day Domestic Shipping
European Union & UK 5-10 Day Domestic Shipping
Rest of the World 7-15 Day Domestic Shipping
For more information, please visit our Shipping and Delivery page here.
Yes, at SANCHA THE BRAND, we require a signature for all deliveries to ensure the safe and secure receipt of your items. This helps us to prevent any potential issues with lost or stolen packages, giving you peace of mind when ordering from us. If you are unavailable to sign for your delivery, our courier will leave a notification with instructions for arranging a convenient re-delivery or collection from a local depot. Thank you for understanding our commitment to the quality and security of your order.
SANCHA THE BRAND offers free shipping to Portugal, the European Union, and the UK. For the rest of the world, shipping is available for 40€. It is important to note that the quoted international shipping fees do not include custom and duty fees. Customers are responsible for all customs and duty fees. For shipments outside the European Union, SANCHA THE BRAND is not responsible for delays and customs charges. We advise our customers to find out more about potential custom and duty fees at checkout or to contact us directly for further information.
For more information, please visit our Shipping & Delivery page here.
SANCHA THE BRAND accepts a variety of payment methods to make your shopping experience convenient and secure. You can use major credit and debit cards including Visa, Mastercard, American Express, and Discover. In addition to card payments, we also offer the option to pay through PayPal, allowing you to use your PayPal account balances, bank accounts, or credit cards linked to your PayPal account. With these multiple payment options, we strive to provide our customers with flexibility and ease when making purchases on our online store.
At SANCHA THE BRAND, we take the security of your payment information very seriously. We use industry-standard encryption technology to protect your credit card details during the online transaction process. Our website is also PCI DSS compliant, which means we adhere to the strict security standards set by the Payment Card Industry Data Security Standard. Additionally, we use reputable and secure payment gateways to process all transactions, providing an extra layer of security for your peace of mind. Rest assured that your payment information is safe and secure when you shop with SANCHA THE BRAND.
At SANCHA THE BRAND, we always strive to ensure timely delivery of your order. However, due to unforeseen circumstances such as extreme weather conditions, logistical issues, or unprecedented events, there may be rare instances where delays occur. Rest assured that we work closely with our shipping partners to minimize any potential delays. In the event of any potential delay, we will promptly notify you and provide updates on the status of your order. Your satisfaction is our top priority, and we appreciate your understanding and patience in such rare situations.
At SANCHA THE BRAND, we take pride in providing high-quality products and ensuring that the items you receive match the photos on our online store. Our team works diligently to accurately photograph and depict each product to showcase its color, design, and details. We understand the importance of receiving what you expect, and we strive to deliver on this promise with each order. However, minor variations in color or texture may occur due to differences in lighting or individual monitor settings. Rest assured, we are committed to upholding the integrity of our brand by delivering products that closely resemble the images on our website. If you have any concerns about your purchase, feel free to reach out to our customer service team, who will be happy to assist you.
Yes, at SANCHA THE BRAND, we regularly offer special promotions and discounts to our valued customers. We believe in providing our customers with high-quality products at affordable prices. To stay updated on our latest promotions and discounts, we recommend signing up for our newsletter on our website and following us on social media. Additionally, we often run seasonal sales and exclusive offers for our loyal customers, so be sure to keep an eye out for those as well. We want to make sure that everyone has the opportunity to experience the luxury and style of SANCHA THE BRAND, and our promotions and discounts are just one way we strive to make that possible.
SANCHA THE BRAND operates exclusively as an online store. Our decision to focus on an online platform allows us to reach a wider audience and provide a seamless and convenient shopping experience for our customers. We understand the importance of accessibility and convenience, which is why we have designed our website to be user-friendly and responsive, ensuring that our customers can browse, shop, and make purchases with ease. Additionally, prioritizing our online presence enables us to offer a wider range of products, styles, and sizes, catering to diverse tastes and preferences. Although we do not have a physical store, we strive to provide exceptional customer service through our virtual channels and prompt delivery services. Our commitment to delivering quality products and ensuring customer satisfaction remains unwavering, whether you shop with us online or in person.
Absolutely! Here at SANCHA THE BRAND, we pride ourselves on providing exceptional customer service. Whether you have questions about sizing, need help with placing an order, or want to inquire about our products, our dedicated Customer Support Team is here to assist you. You can reach us via email at hello@sanchathebrand.com or by using the contact form on our website. We strive to respond to all inquiries promptly and thoroughly, ensuring that you have the best possible experience when shopping with us. Your satisfaction is our top priority, so please don't hesitate to reach out if you need assistance.
At SANCHA THE BRAND, we understand that sometimes a product may not meet your expectations, and we want to ensure that you are completely satisfied with your purchase. We offer a 30-day return and exchange policy for any unused, unworn, or undamaged items. To initiate a return or exchange, simply contact our customer service team within 28 days of receiving your order. Once your return or exchange has been approved, you can send the item back to us using a trackable shipping method. Upon receipt of the returned item, we will issue a refund or send out the exchanged item promptly. We always strive to provide exceptional customer service and ensure that you are happy with your purchase from SANCHA THE BRAND.
For more information, please visit our Return & Exchange page here.
At SANCHA THE BRAND, we take the security of our customers' personal information very seriously. When you place an order on our online store, rest assured that all of your personal and payment information is encrypted using secure socket layer technology (SSL). This means that your information is protected from unauthorized access during the transmission process. Additionally, we do not store any of your credit card details on our servers, further ensuring the security of your financial information. Our website is constantly monitored and maintained to ensure that it meets the highest standards of security. We value your trust and are committed to keeping your personal information safe and secure when you shop with us.
